Terms of use
The rules for using Affirmat: who may log a job, what a confirmed record means, and what happens to a record afterwards.
Status
Draft structure, not in force. The facts below are taken from the running system and were checked on 11 September 2026. The terms themselves have not been drafted.
Not open yet
Affirmat is opening in Ireland first, and it is not open yet. Nothing on this site can be signed into, searched or put up today.
There is no waiting list and no sign-up: this page asks for nothing, not even an email address. It is here so what is being built can be read and held to.
Everything below is built and tested. None of it has yet met a phone network, a customer or a bill.
Who these terms cover
Three kinds of user, treated differently throughout. A business is the accountable trading entity with a public page. A person is a tradesperson with their own public profile; people move between businesses and their record follows them. A customer is whoever hired the work — a homeowner, a landlord, a letting agent or a vehicle owner.
Not drafted
[FOR SOLICITOR: the contracting parties, capacity, and whether a person who is an employee of a business contracts with Affirmat separately from their employer, given their profile and their record outlast the job]
What the service does
A business logs a job and photographs the work. The customer confirms the job from a text, an email or a QR code and rates it on four dimensions: quality, tidiness, communication and price. A confirmed job then writes to three records at once — the business’s public ledger, the profile of the person who captured it, and the customer’s logbook for that home or vehicle.
Affirmat does not carry out work, does not quote for work, does not hold money, and is not party to the contract between a customer and a business. There is no messaging between users, no payment processing, and no lead auction. Businesses never pay to be listed, to be found, or for a lead.
Not drafted
[FOR SOLICITOR: the disclaimer of liability for work done off-platform, the limitation of liability, and the statement of what Affirmat does and does not warrant about a business that appears in results]
Accounts and sign-in
Sign-in is by a one-time code sent to a phone number or an email address. Sessions last 30 days and extend while in use. A code is valid for 10 minutes, and five attempts are allowed per 15 minutes against the same target and the same IP address.
Not drafted
[FOR SOLICITOR: account security obligations, who is responsible for a device left signed in, and the grounds on which an account may be suspended or closed]
Logging a job
Only the business that did the work may create the record of it. A business may add past jobs — at most 30, reaching back at most 3 years — and these are marked as past and carry the year on the public card.
A business enters its customer’s phone number or email address in order to send the confirmation request. That contact detail is erased 30 days after the job closes. It is never used for anything else and never sold.
Not drafted
[FOR SOLICITOR: what the business must warrant about its right to pass a customer’s contact details to Affirmat, whether the business is a controller in its own right at that moment, and what indemnity follows. See section 4.2 of the solicitor brief]
Photographs
Photographs are the evidence the product rests on. They are commonly of the inside of a private home. Every upload path is accepted — in-app camera, photo library, share sheet, drag and drop — and the evidence label follows what can be checked about the photograph, not where the file came from.
The original is hashed before any transform and kept privately. Only a stamped, EXIF-stripped rendition is ever served publicly, so the precise coordinates recorded at capture are not embedded in any file a member of the public can download. The stamp burned into the served image carries the date, the time, the coarse area key and the distance from the job anchor.
A customer can hide photographs from public cards. They stay in the job record and in the customer’s own logbook.
Not drafted
[FOR SOLICITOR: the licence a business grants Affirmat to display, stamp and share a photograph; whose consent is required to photograph and publish the interior of a private dwelling; and whether the existing consent line shown at confirmation does that work, given the photographs were taken before it is seen. See sections 2.3 and 4.3 of the solicitor brief]
Confirmation and reviews
A rating exists only against a job that a business created and a customer confirmed. There is no free-standing review form anywhere in the product, and a rating cannot be created without a job — that is enforced by the database, not only by the interface.
Reviews cannot be gated. Every confirmation channel lands on the same page with the same four ratings. A business never sees a rating before it is public and cannot choose who is asked. A business cannot confirm its own work. A confirmation link is valid for 30 days after the job is marked done.
The full position is on the reviews and takedown page.
Rank and ranking
Rank is never sold. There are no featured listings, no boosts and no sponsored results. Ranking takes four inputs: confirmed jobs weighted by distance, a confirmation ratio, a rating mean, and a freshness ratio. It is deterministic, is not personalised, and has no commercial input of any kind. The score inputs are stored with each result, so a business that asks how it was placed can be told.
What cannot be removed
A confirmed job is three parties’ record at once, and none of the three can delete another’s copy. A business can archive a job, which never deletes it. A person can take their jobs off their own profile. A customer can hide photographs from public cards. Job counts, confirmation rates and ratings are computed from the records and cached; nobody, including an administrator, can edit them by hand.
Not drafted
[FOR SOLICITOR: the account-closure and erasure position. A tradesperson asks to be deleted, but their confirmed jobs are also the business’s ledger and the customer’s logbook. This must be settled and stated here in plain words before the first business signs up, because it cannot be introduced afterwards. See section 7 of the solicitor brief]
Conduct and suspension
The product detects reused photographs by perceptual hash, captures outside the job window or geofence, repeated use of the same customer contact, and unusual velocity. A business is suspended on two upheld photograph-reuse findings, on more than three attestation failures in 30 days, on a dispute resolved as the work not having happened, or on a false identity.
Because ledger numbers can never be edited by hand, moderation by a person is the only corrective mechanism in the product.
Not drafted
[FOR SOLICITOR: the acceptable-use clause, the suspension and appeal process, and the notice a suspended business is owed]
Disputes
A customer or a business can raise a dispute on a job. The other side may reply. A dispute resolves in exactly one of three ways: it stands, the verification is removed, or the job is removed. Open snags beyond 30 days, missed callbacks and disputes with replies are all shown publicly.
Not drafted
[FOR SOLICITOR: the dispute procedure as a contractual term, the standard of proof applied, and whether the three outcomes need qualifying]
Law and changes
Not drafted
[FOR SOLICITOR: governing law and jurisdiction, the consumer position under Irish and EU law, how changes to these terms are notified and when they take effect, and the complaints route including the CCPC]
Contact
Not drafted
[FOR SOLICITOR: the identity of the contracting entity, its registered address and company number, and the contact address for legal notice. The company is not yet registered]
Related: privacy · reviews and takedown · register pages. Canonical host affirmat.com.